Frequently Asked Questions
What methods does GreenSky accept for payments?
GreenSky accepts payments over the phone at (866)-936-0602, mail (please check out their FAQ), or online here.
Can I schedule future payments so I don't forget?
Yes! Greensky's online portal has this capability.
I applied for a certain amount, but my loan amount is higher. Why?
We call this "over-accommodation" and it is designed to provide you with the funds you may need for upgrades, cost overruns, etc. We know that home improvement projects can change as they progress. For that reason, the funding banks in the GreenSky® Program have credit rules designed to accommodate the amount you requested and, if you qualify, a buffer above that amount.
Regardless of your approved credit limit, however, you are only obligated for the payments you authorize your contractor/merchant to take from your GreenSky® Program loan account. The additional credit limit is simply a convenience.
What does my Loan Agreement mean?
Note: There is no need to physically sign and/or return your Loan Agreement. You accept the terms of and electronically sign the Loan Agreement when you authorize the contractor/merchant to process a transaction on your account. Until (and unless) you authorize a transaction, you have no obligation on your GreenSky® Program loan.
Your Loan Agreement package contains a number of sections. Each section includes vital information about your loan terms, the GreenSky® Program you are participating in, your credit profile, and your lender. Please review each part of your loan agreement package carefully before you authorize your contractor/merchant to process a transaction on your GreenSky® Program account.
The loan agreement package contains the following:
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- Welcome Letter - Provides basic information about your loan, including the credit limit for which you were approved, the expiration date of your Account Number and how to register in the Self-Service Portal to manage your account and make payments online.
- Shopping Pass Account Number - The purpose of the Shopping Pass is to provide you with an access device to make purchases using your GreenSky® Program loan. The Shopping Pass also contains important information about your loan. Once you are ready to authorize your contractor/merchant to process a transaction on your GreenSky® account, simply provide your Merchant with your Account Number, the CVV code, and the expiration date on the Shopping Pass.
- Installment Loan Terms – This document has two basic parts:
- Truth in Lending Disclosures – These are required by federal consumer lending law and provide you with important information about the costs associated with your loan (the Annual Percentage Rate and the Finance Charge) and your repayment obligations (the Total of Payments and the Payment Schedule). This page also includes other disclosures required by state and federal law.
- Terms and Conditions – These describe the lender’s and your obligations if you accept and use the loan. The Terms and Conditions describe, among other things, how your monthly payment is calculated (Promise to Pay), how and when to make payments (Timing and Application of Payments and Payment Method and Address), late payment and returned payment charges (Returned Payment Charge and Late Charge), the definition of “default” and what the lender’s remedies are (Default and Remedies on Default), and the governing law applicable to your loan (Governing Law)
- Funding Bank Privacy Notice - This notice is required by federal law and describes your lender’s information sharing policies.
- Credit Score Disclosure - This disclosure is required by federal law and provides information related to your credit score, which was used as part of the application decision.
If you have any questions about your loan or the contents of your loan agreement package, you can contact GreenSky directly at service@greenskycredit.com or call them at (866) 936-0602.